What is a radiologist?
A radiologist is a specially trained physician that directs medical imaging technologies to diagnose and treat injuries and diseases. Originally radiologists trained in the use of x-ray. Today, following extensive training, radiologists direct an array of imaging technologies such as ultrasound, computed tomography (CT), magnetic resonance imaging (MRI), interventional radiology for the diagnosis and treatment of vascular diseases and nuclear radiology such as positron emission tomography (PET scanning).
Who is this doctor on my LRA bill, I’ve never seen her?
All physicians with LRA are licensed and board certified by the American Board of Radiology. They work within the Department of Radiology at Lancaster General Hospital. After your study was completed by the radiologic technologist, the LRA radiologist interpreted an image. The radiologist issued a detailed report to your referring physician who requested the imaging study.
Why did I get a bill from LRA? I already received a bill from Lancaster General Hospital for this service?
The charge from LRA was for the professional services of the radiologist who read your imaging study. This is called the professional component charge. The charge from LGH was for the services of the technologist, equipment use and any other medical supplies needed to perform the study. This is called a technical component charge.
How will I know if my insurance will cover the radiology study?
It is the patient’s responsibility to contact your insurance carrier to get any preauthorization needed for coverage of certain procedures. If you are scheduled for an MRI through the MRI Group you will need to provide a separate insurance authorization for that procedure. Visit the MRI Group website at www.mrigroup.com to learn more about this process.
Who do I contact if there is an error on my statement?
You can call the LRA business office at (717) 394-6028 daily from 8:00 a.m. – 4:30 p.m. In addition, if you simply need to leave new information like a change of address or insurance information you can provide that information through the LRA voicemail system 24 hours a day by calling the number listed above.
Is it safe to provide personal information to LRA using this website?
Yes, all personal health information is protected using industry standard encryption programming.
I provided my insurance card and information when I checked in at LGH, why don’t you have it?
Lancaster General Hospital is responsible for collecting all patient information for billing. LRA gets a daily file of information from LGH. There are times when this information may not have been entered correctly. If you give the information to our customer support personnel, we will make sure that it is correct in your records.
Does LRA accept the same ‘charity care’ standards as Lancaster General Hospital?
Yes, If you have applied for and been granted ‘charity care’ status through LGH, simply provide LRA proof of your acceptance to keep in your patient file.
What forms of payment do you accept?
You may pay your bill with cash, check credit card (VISA, MC, Amex).
My insurance carrier didn’t pay all of your charges, why?
LRA does not keep details regarding specific health care insurance plans. It is the patient’s responsibility to contact your health plan carrier or employer and find out the specific details of your deductible and/or co-pay policy.
If I don’t have health insurance, does LRA provide a discount for prompt payment?
LRA will provide a discount for prompt payment for patients without health insurance. In addition, we offer payment terms and plans. Simply talk to our customer service representatives at (717) 394-6028 to discuss payment terms.
Where can I make a payment in person?
The LRA Business Office is located at 941 Wheatland Avenue, Suite 100 in Lancaster. This is the Wheatland Place office building at the corner of Race and Wheatland Avenues. We are open Monday – Friday from 8:00 a.m. – 4:30 p.m.
If I need to get a copy of my study (x-ray, CT, ultrasound), can you get that for me?
Your imaging study is stored on computers at Lancaster General Hospital. You or your physician will have to call (717) 544-4907 to arrange to pickup your imaging study.
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